Privacy Policy


This privacy policy is issued on behalf of Ellisons Estate Agents Ltd. When we mention Ellisons, "we", "us," or "our" in this privacy policy, we are referring to Ellisons Estate Agents Ltd, which is responsible for processing your data. Ellisons Estate Agents Ltd is registered as a Data Controller with the Information Commissioner’s Office, the UK supervisory authority for data protection issues, under registration number 7533420.

At Ellisons, we are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notices referred to in it, explains how we collect and use your personal data when you visit our website, contact us, or use our services.

Please note that all personal data sent to an Ellisons email address (for whatever purpose) will be stored on our IT systems and may be subject to wider systematic monitoring procedures, which we have implemented for the purpose of our legitimate business interests to protect confidential and personal data and assist in identifying potential data breaches.

This website is not intended for children, and we do not knowingly collect personal data from children.

This privacy notice was last amended in January 2025 and supersedes any earlier versions.


Personal Data We Collect:

As a business, we collect, use, store, and transfer different types of personal data depending on your relationship with us (for example, as a client, customer, or job applicant). The types of data we may collect include:

  • Identity Data: Name, title, date of birth.
  • Contact Data: Address, email address, phone numbers.
  • Financial Data: Bank account and payment details.
  • Transaction Data: Details of your property requirements or transactions.
  • Technical Data: IP address, browser type, and website usage data.
  • Marketing and Communications Data: Your preferences in receiving marketing from us.
  • Employment Data: CV, proof of right to work, employment history, and criminal convictions (where applicable).
We may also collect "Sensitive Personal Information" (such as racial or ethnic origin, health conditions, or criminal history) in specific circumstances, such as when you disclose disability-related requirements.


How We Collect Your Data:

We collect personal data in the following ways:
Direct Interactions: Personal data you provide when filling in forms, surveys, or communicating with us via post, phone, email, or social media.
Third Parties: Data shared by property portals (e.g., Rightmove, Zoopla) or third-party payment processors.
Automated Technologies: Technical data collected through cookies and analytics tools on our website.
How We Use Your Personal Data

We use your personal data to:

  • Process property sales, rentals, purchases, or lettings.
  • Provide customer support and fulfill our obligations to you.
  • Comply with legal obligations (e.g., anti-money laundering regulations).
  • Send marketing communications, where consent has been provided.
  • Improve our services, train staff, and monitor business performance.

Our legal basis for processing your data includes:

  • Consent: Where you have given explicit permission.
  • Contract: Where data is necessary to fulfill a contract with you.
  • Legal Obligation: Compliance with regulatory requirements.
  • Legitimate Interests: For the efficient operation of our business.


Cookies:

Our website uses cookies to enhance user experience and analyse site traffic. Cookies collect information such as browser type and site usage but do not store personal identifiers (e.g., names or emails). For details, please refer to our Cookie Policy.


Disclosures of Your Personal Data

We may share your personal data with trusted third parties, including:

  • Service providers (e.g., property portals, surveyors, and contractors).
  • Legal and regulatory authorities (e.g., HM Land Registry or local councils).
  • Professional advisors (e.g., solicitors, accountants, or auditors).
  • Marketing platforms (e.g., Google and Facebook, for targeted advertising).


Data Security:

We implement robust technical and organizational measures to protect your data against unauthorized access. In the event of a data breach, we will notify the Information Commissioner’s Office and affected individuals, where required.
International Data Transfers
We only transfer personal data outside the UK when adequate safeguards are in place, ensuring your data receives the same level of protection as required under UK law.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, regulatory, and reporting requirements.



Your Rights:

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (where applicable).
  • Object to the processing of your data for marketing purposes.
  • Withdraw consent where processing relies on your consent.
For requests, please contact us at headoffice@ellisonsuk.com


 
Marketing:

We will only send you marketing communications if you have opted in. You can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in marketing emails.
  • Contacting us at headoffice@ellisonsuk.com or call 020 8944 9494


Contact Us:

If you have any questions about this privacy policy or how we handle your data, please contact us:
  • Email: headoffice@ellisonsuk.com 
  • Phone: 020 8944 7577
Ellisons Estate Agents Ltd is registered in England and Wales (registered number 7533420). Our registered office is at 4th Floor, Tuition House, St Georges Rd, London, SW19 4EU.